d77 Privacy Policy — Our Commitment to Protecting Your Data

Welcome to the d77 Privacy Policy. d77 is a trusted online gaming platform, and protecting our users' personal data is our top priority. This Privacy Policy explains what information d77 collects, how it is used, and how it is kept secure.

By using our platform, you agree to this Privacy Policy. We encourage you to read it carefully. If you have any questions, please reach out to our customer support team.

This policy applies to the d77 website, mobile app, and all related services. Third-party websites or apps are governed by their own privacy policies.

Various types of information are collected to operate and improve the d77 platform. Full details are provided below.

We never store your password, bank PIN, or card number. Sensitive information of this kind is processed directly through encrypted channels.

D77 collects information through several methods. Keeping you informed about each of them is our responsibility.

• Directly Provided Information: Information you provide directly when registering, updating your profile, or getting in touch with us.
• Automatic Collection: Information collected automatically through cookies and tracking technologies while you use the platform.
• Verification Process: Identity cards or other documents uploaded during the KYC verification process.
• Transaction Records: Automatic logs of every deposit, withdrawal, and game transaction.
• Customer Support Contact: Communications you initiate via live chat, email, or any other channel.

D77 uses the data it collects only for specific, legitimate purposes. We never misuse your information.

• Account Management: Verifying registration, confirming identity, and ensuring secure login.
• Service Delivery: Managing gaming services, payment processing, and customer support.
• Security: Fraud prevention, suspicious activity detection, and platform security.
• Legal Obligations: Regulatory reporting and audits as required by applicable authorities.
• Service Improvement: Analyzing user experience to improve the platform.
• Promotions & Offers: Sending relevant promotions based on your preferences (with your consent).

D77 never sells your personal data. However, limited information may be shared with trusted partners under specific circumstances.

• Payment Processors: Only the minimum information necessary to complete a transaction.
• Legal Authorities: With regulatory authorities under court order or as required by law.
• Technology Partners: Trusted technology providers that support the operation of the platform.
• Fraud Prevention: With relevant authorities to address security threats.

All third-party agreements include strict confidentiality clauses. Third parties may only use data for the designated purpose and are not permitted to share it with anyone else.

The d77 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your experience.

• Essential Cookies: Required to maintain login sessions and keep the platform running properly.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Helps improve our services by analyzing how the platform is used.
• Security Cookies: Used to detect fraud and ensure secure transactions.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

D77 retains your data for as long as necessary to provide its services or to meet legal obligations. Certain information may be kept for a defined period even after your account is closed.

• Active Account Data: retained for the full duration the account remains active.
• Transaction Records: retained for up to 7 years as required by law.
• KYC Verification Documents: as required by regulatory obligations.
• Customer Support Contact: up to 2 years after an issue is resolved.

As a d77 user, you have several important rights over your own data.

• Right to Access: You can request details on what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that the use of your data be restricted for specific reasons.
• Right to Object: You may object to marketing communications or specific uses of your data.
• Right to Data Portability: You can request a copy of the data we hold about you.

To exercise any of these rights, please contact our support team. We aim to respond within 30 days.

D77 uses industry-leading security technology to protect your data. Our security infrastructure is continuously updated and reviewed.

• 256-bit SSL/TLS encryption across all data transfers.
• Two-Factor Authentication (2FA) support.
• 24/7 security monitoring and automated threat detection.
• Regular system audits and security assessments.
• Restricted Access — only authorized personnel are permitted to view data.
• Data backup and disaster recovery planning.

If you have any questions, feedback, or requests regarding your data or this Privacy Policy, please get in touch with us.

• An initial response to privacy-related complaints will be provided within 48 hours.
• Requests to delete or correct personal information will be processed within 30 days.
• All communications can be conducted in Bengali.

For more of our policies, see: Terms and Conditions and Responsible Gaming।